Purpose
The purpose of this privacy policy is to inform users of the independent microsite managed by Crowne Plaza Terrigal Pacific, a registered trading name of Terrigal Pacific Hotel Pty Limited, when we collect personal information, how we use it, and how we protect it.
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Scope
This policy applies to this website (terrigalpacific.crowneplaza.com), any forms or tools submitted through it, and other digital media managed by Crowne Plaza Terrigal Pacific. It does not apply to third-party sites that may be linked on our website.
What laws apply to us?
We are subject to Australian privacy law, particularly the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where applicable, we also comply with other international data protection laws, such as the General Data Protection Regulation (GDPR).
We take privacy seriously and:
- Maintain an internal privacy policy aligned with our obligations
- Include privacy and data protection clauses in agreements with service providers
- Use secure methods to manage personal information, including offshore disclosures where applicable
Collection and Use of Personal Information
You can browse anonymously
You may use this site without providing any personal information.
When we collect personal information
We may collect personal information when you:
- Submit enquiry, booking, feedback, or other forms
- Interact with us via email, our mobile app, or other IHG-branded digital channels
- Make a reservation to stay with us
- Make a purchase through our website, such as a gift voucher or event ticket
This information may include your name, email address, phone number, billing information, and any other details required to process the transaction. Payment details are processed securely via our third-party payment gateway providers and are not stored by Crowne Plaza Terrigal Pacific.
We do not collect sensitive personal information and request that you do not include this in any submissions.
Use of your information
We only use personal information for:
- Administering, evaluating, and improving our site and services
- Processing enquiries, bookings, and feedback
- Communicating with you directly, including marketing communications (with your consent)
- Compliance with legal obligations
Disclosure of Personal Information
We do not sell or trade your personal information to third parties.
We may disclose your information:
- To authorised Crowne Plaza Terrigal Pacific staff
- To third-party service providers (e.g., IT support, digital marketing partners) assisting in managing the site or hotel operations
- To IHG Hotels & Resorts, as part of our brand affiliation, in accordance with their own privacy practices
We take reasonable steps to ensure that any third parties we engage protect your data in a way that is consistent with Australian privacy laws.
Storage and Security
We store personal information securely, using modern security practices to prevent loss, unauthorised access, or misuse. Access is restricted to authorised personnel.
Marketing Communications
You will only receive marketing communications from us if you have opted in.
We and our service providers may use cookies, pixels, and web beacons to deliver relevant ads and analyse site usage. You can unsubscribe at any time via the link in any marketing email or by contacting us directly.
Cookies and Tracking Technologies
This website uses cookies to:
- Track your browsing activity to improve site performance
- Support analytics (e.g., via Google Analytics)
- Serve targeted advertisements
These cookies do not collect personally identifiable information. You can disable cookies in your browser settings.
More about cookies: www.allaboutcookies.org
Google Analytics
We use Google Analytics to understand how our website is used. This tool may collect information such as:
- Partial IP address
- Pages visited and links clicked
- Date and time of access
- Device and browser information
This data is anonymous and used in aggregate form.
You can read more on how Google uses data here: https://policies.google.com/technologies/partner-sites
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies separately.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal information without parental consent, please contact us and we will delete it promptly.
Access and Correction of Your Information
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, incomplete, or outdated information
We may require you to verify your identity before providing access or making changes.
Contact Us
If you have any questions about this policy, wish to access your personal information, or opt out of marketing communications, please contact:
Crowne Plaza Terrigal Pacific
A registered trading name of Terrigal Pacific Hotel Pty Limited
[email protected]
(02) 4384 9111
Pine Tree Ln, Terrigal NSW 2260
Policy Updates
We may update this privacy policy from time to time. The latest version will always be available on this page, with the date of the last update noted below.
Last updated: 8 August 2025