Please see below for information you will need to guide you as you move about the hotel during your stay. If at any time you would like additional information, please feel welcome to call the team on (02) 4384 9111.
Whilst some things will be different on your upcoming stay, our core value of true hospitality remains the same. In fact, human connection is more important now than it ever was, as we all learn to adjust to the new normal together. There may be some additional physical space between us but we will do everything we can to ensure your stay is as comfortable and relaxing as it always has been.
Around the hotel, you will notice signage and hand sanitation stations. Please follow this information and make use of the hand sanitiser where it is offered. These measures are here to ensure your comfort and safety whilst in the hotel.
The way we do breakfast has changed in order help to keep you Covid Safe. This means we are now providing a la carte breakfast in Seasalt Restaurant and no longer offering a buffet breakfast. Bookings are essential, please ask at Reception on arrival.
The pool will be open in line with government restrictions. This includes limiting the number of guests in the area and access will be subject to availability. During peak periods including weekends and school holidays, your use of this area will be limited to a two hour session to ensure CovidSafe practices are followed. At this stage, the spa, steam room and sauna remain closed due to restrictions.
Visiting The Pool and Gym
Our gym and outdoor heated pool are open daily from 6am to 7pm. Capacity of the gym, pool and pool deck areas are limited to ensure safe social distancing. If you attend the area before 11am, please register your attendance with the Health Club Team members on arrival. If you attend the area after 11am, you will need to enter via Lord Ashley Bar and Lounge and register your attendance with the team members there. At this time, the whirlpool outdoor spa, steam room and sauna are closed due to government restrictions.
Cleaning Of Your Room
As part of our IHG cleanliness measures, your room will be serviced during your stay if you are staying for more than one night. We do understand that you may prefer to be the only person/s in your room during your time with us so if you would like us to refrain from servicing your room, please contact Reception.
Removed Items From Your Room
To keep you Covid Safe, we have reduced the number of high touch surfaces in your room. This means things such as bathroom robes and the mini bar have been removed. If you would like any of these items supplied to you, please call our team and we will deliver them to your room.
Snacks and Treats
If you would like to indulge in a selection of drinks, chocolates and treats, they are not far away. We’ve got you covered with snacks available from Reception or from the vending machine on level 1, providing you with everything you need for an afternoon on the balcony or a cheeky midnight treat.
Contactless Express Checkout
On your final morning, we will deliver an express checkout envelope. Simply complete the form and put it and your keys into the envelope. Simply place the envelope into the express checkout box located in the lobby as you leave and we will email you a receipt within 24 hours.
We have also put in place additional cleaning measures with our IHG Way of Clean. This includes deep cleaning with hospital-grade disinfectants, additional cleaning of high touch surfaces, social distancing, best practice for our pool and fitness centre as well as new standards and service approaches for dining and room-service.
You can be assured you are in safe hands with our IHG Clean Promise:
Good isn’t good enough – we’re committed to high levels of cleanliness.
That means clean, well maintained, clutter free rooms that meet our standards.
If this isn’t what you find when you check-in then we promise to make it right.