You’ve got questions about planning a meeting with us in these times and that’s to be expected. We’ve done our best to answer them below but if you have any questions that we haven’t been able to answer for you, please feel welcome to call us on (02) 4384 1111.
Are there restrictions on the number of people allowed in the hotel?
Crowne Plaza Terrigal Pacific has 199 rooms. We will be following government restrictions and all IHG guidelines to ensure your safety. The number of guests allowed at any one time in our hotel, restaurants and bars will be carefully managed to keep in line with government restrictions.
Can I cancel if there is a ‘second wave’?
We will work with clients to manage any changes need to Group & Conference bookings on a case by case basis. Our hotels are actively supporting organisers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.
Have the capacities on your rooms changed to reflect the social distancing guidelines?
Yes. Please see here for our updated capacity charts. These will be reviewed to ensure compliance as there are changes in government restrictions over time.
What social distancing measures do you have in place?
At all times, we will be following government restrictions and IHG guidelines in regard to social distancing. Our restaurants, bars and meeting rooms will all be set up in compliance with current regulations and all public areas will have signage and easy to see markings to ensure guests are confident in following the social distancing measures we have in place.
What changes have been made to catering?
Changing with the times, we are working with each client to ensure the catering for every occasion is suited to your needs. We have developed a range of options to replace buffets to ensure we’re keeping you safe. Being able to have your meeting, your way means that you might like to select a quick ‘grab & go’ style breakfast, or we can offer an a la carte breakfast menu for your delegates. Lunch might include an alternate drop plated meal, an a la carte menu or again, a ‘grab & go’ style meal to be enjoyed in open spaces. The possibilities are endless and we will work in with your style of meeting to deliver the best option for your delegates.
How can I connect delegates virtually?
We know that it’s more critical than ever to integrate a digital solution into your events. Our in-house digital experts, Encore Event Technologies specialise in virtual and hybrid event solutions with considerable benefits to help you achieve ROI on your events. See here for more information.
Will you still have a buffet breakfast?
The way we do breakfast has changed in order help to keep you safe. This means things are a bit different and at this stage we are not be offering our buffet breakfast. Instead, we are offering a la carte breakfast in Seasalt Restaurant. As government restrictions continue to change, we will continue to revise our breakfast offering.
Are the restaurants open?
Yes, although some things may be a little different now to ensure all social distancing measures and government restrictions are being followed. Please ask us about planning a dinner to suit your requirements.
Can we get room service?
Absolutely. Things might be delivered a bit differently to how it was done in the past but you can enjoy your meal on your own private balcony taking in the views of Terrigal.
Is valet parking available?
At this time, no. Self-parking is available underneath the hotel for $25 per day.
Can we swim in the pool and spa?
The pool will be open in line with government restrictions which includes limiting the number of guests in the area.
Is your gym open?
Yes, although some things may be a little different now to ensure all social distancing measures and government restrictions are being followed.
What extra cleaning measures are in place?
Rest assured with our IHG Clean Promise:
Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.
As the world adjusts to new travel norms and expectations, we have enhanced the experience for our hotel guests by redefining cleanliness and supporting your personal wellbeing throughout your stay.
Reception: Reduced contact at check-in, touchless transactions, sanitizer stations, sanitised key-cards, paperless check-out
Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centres and lounges
Guest Room: Visible verification of sanitised items (e.g. glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology
Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering
Supporting the Wellbeing of Guests and Colleagues including:
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
- Cleanliness information in hotels and on IHG’s booking channels
- Social distancing operating procedures and signage
- Guidance on the use of protective equipment as necessary by hotel colleagues
- Updated colleague training and certification
- Availability of individual guest amenity cleaning kits
- Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout hotels